Azure ITSM Connector

Lionel POCKAM 20

Hello Guys,

I want to know if we can have ITSM Connector in Azure Marketplace that can receive data from Azure Bus Service and générate tickets in ITSM tool?

Thank you

Shireesha Eeraboina (Quadrant Resource LLC) 85 Reputation points Microsoft Vendor

2024-11-01T16:57:16.3533333+00:00

Hi @Lionel POCKAM ,

We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.

Thankyou.
Lionel POCKAM 20 Reputation points

2024-11-04T09:13:58.0733333+00:00

Hello, i'm glad to year you but i don't find any solution in Marketplace for ISILOG ITSM to connect with Azure Bus Service. Can you give me the link if this kind of solution exist?
Shireesha Eeraboina (Quadrant Resource LLC) 85 Reputation points Microsoft Vendor

2024-11-13T15:05:58.7866667+00:00

Hi @Lionel POCKAM ,

Sure, I can provide a simpler solution for you. But I don't have a specific link to share with you.

To find a solution in the Azure Marketplace for ISILOG ITSM to connect with Azure Bus Service, you can simply search the Azure Marketplace using keywords like "ISILOG ITSM connector" or "ISILOG ITSM integration". This should give you a list of pre-built solutions that are compatible with Azure Service Bus.

If you are unable to find a pre-built solution that meets your needs, you can consider building a custom solution using Azure services like Logic Apps, Azure Functions, and Azure Service Bus. However, this may require more technical expertise and development time.

Alternatively, you can also check with the vendor of your ITSM tool, ISILOG ITSM, to see if they offer an ITSM connector that is compatible with Azure Service Bus. They may have a pre-built solution or be able to provide guidance on building a custom solution.

I hope this simpler solution helps you find a solution that meets your needs. Let me know if you have any further questions!

Thankyou.
Shireesha Eeraboina (Quadrant Resource LLC) 85 Reputation points Microsoft Vendor

2024-11-14T15:10:37.4966667+00:00

Hi @Lionel POCKAM ,

Following up to see if you have chance to check my previous response and help us with requested information to check and assist you further on this

Thankyou.

1 answer

Shireesha Eeraboina (Quadrant Resource LLC) 85 Reputation points Microsoft Vendor

2024-10-30T17:46:17.1933333+00:00

Hi @Lionel POCKAM ,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Yes, it is possible to set up a solution that leverages Azure Marketplace for an ITSM connector, integrating Azure Service Bus to receive data and generate tickets in an ITSM tool. This can be achieved using a combination of Azure services, along with ITSM connector functionality, to automatically route messages from Azure Service Bus to ITSM tools like ServiceNow, BMC Remedy, or others.

I hope that this response will address your query and helped you overcome your challenges.

If you find this answer helpful, please click "Accept Answer" and kindly upvote it.

Thankyou.
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