Error creating Bing Search v7 sku S1 resource via Azure Portal

Tung Nguyen Xuan 40

Error

{
    "status": "Failed",
    "error": {
        "code": "InternalServerError",
        "message": "Specified resource could not be retrieved"
    }
}

The raw error

{
  "code": "DeploymentFailed",
  "target": "/subscriptions/[REDACTED]/providers/Microsoft.Resources/deployments/Microsoft.BingCustomSearch-20241105111635",
  "message": "At least one resource deployment operation failed. Please list deployment operations for details. Please see https://aka.ms/arm-deployment-operations for usage details.",
  "details": [
    {
      "code": "InternalServerError",
      "message": "Specified resource could not be retrieved"
    }
  ]
}

Not sure what to make of this error. The operation detail only shows one line
User's image

I am also interested in how to create this resource using azure cli

navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-05T05:22:54.16+00:00
@Tung Nguyen Xuan Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

.

Could you please open the Azure Portal and navigate to the Subscriptions --> Resource Providers section and check if the Microsoft.Bing resource provider is registered?

Please share the below details over Private Message:

Subscription ID

Resource Group name you had specified

Time of the issue in UTC

Correlation ID ( deployment ID when the operation failed)

Awaiting your reply.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-05T05:59:26.8566667+00:00

@Tung Nguyen Xuan If you need an Azure CLI command to search the resource please follow the below steps:

.

Step 1:
Save this bing-search-template.txt ARM template locally in your box.

.

Step 2:
Rename the extension from .txt to .json

.

Step 3:

Set the subscription context for your subscription id:

az account set --subscription 206b46d9-XXXXX-XXX-XXXX-f2a674b74c37

.

Step 4:
Navigate to the folder where you have saved the above json file.
Run the below Azure CLI Command:

az deployment group create --resource-group search --template-file bing-search-template.json --parameters name=bing-search-development-demo location=global sku=S1

Hope this helps.

** Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-05T07:36:26.7933333+00:00

@Tung Nguyen Xuan Thanks for sharing the details over private message. I have provided all these details to the Product owners and also shared my findings from the internal logs. I am currently waiting for the updates from the Product Owners. I will keep you posted once I hear from them.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-15T03:58:01.7466667+00:00

@Tung Nguyen Xuan Could you please let me know if you are still encountering this issue ? Awaiting your reply.
Tung Nguyen Xuan 40 Reputation points

2024-11-25T01:38:11.8833333+00:00

It has been 20 days, yet my issue hasn't been resolved.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-25T04:55:18.62+00:00

@Tung Nguyen Xuan Please accept our sincere apologies. I haven't got any resolution plan from Product Owners yet. I am still following up with them.

In the meantime, if you wish to work with Microsoft support let me know.

.

I would be happy to assist you with enabling a one-time free support ticket for your subscription. So that you can create a support ticket with Microsoft support and support professional can get in touch with you and assist you further.

.

Awaiting your reply.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-25T14:00:11.8166667+00:00
@Tung Nguyen Xuan Could you please test the below action plan and try creating the bing search resource again ?

Open the Azure Portal Cloud shell prompt as shown below:

Run the below command to Set the subscription context as shown below:

az account set --subscription "Your Subscription ID"

Unregister the Microsoft.Bing provider:
az provider unregister --namespace Microsoft.Bing

Re-register the Microsoft.Bing provider:

az provider register --namespace Microsoft.Bing

Wait for sometime and then try to create the BIng Search resource.

Awaiting your reply.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-26T03:54:46.4833333+00:00

@Tung Nguyen Xuan I just wanted to follow-up to check if the above suggestion has helped. Awaiting your reply.
Tung Nguyen Xuan 40 Reputation points

2024-11-27T01:41:08.0366667+00:00

Hi @navba-MSFT , unfortunately I'm not the subscription owner, don't have the role required for the register action. I will report this to the subscription owner. But that would take very long. Not sure why this is even necessary
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-27T03:35:24.4066667+00:00

@Tung Nguyen Xuan Since this is taking a longer time for resolution and requires a closer troubleshooting over screens sharing session or over email / phone, Please let me know if you wish to work with Microsoft support professional.

.

I would be happy to assist you with enabling a one-time free support ticket for your subscription. So that you can create a support ticket with Microsoft support and support professional can get in touch with you and assist you further.

.

Awaiting your reply.
Tung Nguyen Xuan 40 Reputation points

2024-11-27T07:26:27.9633333+00:00

@navba-MSFT thanks, I'm raising the issue to the owner of the subscription (which is also our business client). In the mean time, is there anything you can do? You told me the issue was marked top priority, so I expected something more definitive than a simple turn off - turn on solution.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-11-27T09:10:29.8233333+00:00

@Tung Nguyen Xuan Thanks for getting back. This thread has been considered as a top priority. We have hit a technical roadblock and also involved the product group and they are also looking into this and trying to check various possibilities.

The action plan of unregistering and unregistering the --namespace Microsoft.Bing was shared by them.

.

Also if you wish to parallelly work with Microsoft Support professionals, I have enabled one-time free support ticket.

I have helped enable a one-time, courtesy free support flag on your subscription ‘dbd9XXX-XXXX-XXXX-XXXX-XXXXc913cd3’ for a quick and immediate assistance.

Please create a service request to formally track this issue. This helps us track widespread impact in the event other customers are experiencing similar issues.

Details on how to raise a service request below:

•            Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories

•            Select the Issue Name "You have been enabled for one-time Free Technical Support"

•            Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

If you get a resolution on this, please update this thread so that other community audience can get benefitted from this.

.

Also note, we will keep this thread open and update as and when I hear on the next action plan from the Product owners.
Tung Nguyen Xuan 40 Reputation points

2024-12-05T01:52:03.71+00:00

The owner re-registered the resource provider, but I still got the error
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-12-05T04:18:03.82+00:00

@Tung Nguyen Xuan I have shared this Product owners, Below is the next action plan from them:

You need to check if you have Contributor RBAC permissions on the subscription. If you don't have it, Please check with subscription Owner if he can grant you this permission.

Also let me know if you had a chance to open the support ticket using the steps I had shared. May I know what is the update on that ?
Tung Nguyen Xuan 40 Reputation points

2024-12-09T02:08:19.3+00:00

@navba-MSFT I have the Contributor permission. I'm asked for a support ticket from the Owner, but that would take some time.
Tung Nguyen Xuan 40 Reputation points

2024-12-10T02:36:40.6366667+00:00

The owner somehow just created the bing resource for my dev team. I dont know how they did it without issues like I had. Anyway, I'm unable to see or regen keys for this new resource. Can you take a look @navba-MSFT
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-12-10T06:16:45.15+00:00
@Tung Nguyen Xuan Thanks for getting back.

Could you please share the resource URI in below format in private message ?

/subscriptions/XXXXX/resourceGroups/XXXX/providers/Microsoft.Bing/accounts/XXXXXX

Could you please ask the Subscription owner to grant the Contributor RBAC permission on the resource level ?

Open the F12 developer tools in the browser, check in the Console tab and Network tab and reproduce the issue (by going to Keys and Endpoint section and check if there are any errors).

Awaiting your reply.
navba-MSFT 27,065 Reputation points Microsoft Employee

2024-12-12T02:54:03.7433333+00:00

@Tung Nguyen Xuan A quick follow-up to check if you had a chance to look at my above action plan. Awaiting your reply.

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Error creating Bing Search v7 sku S1 resource via Azure Portal

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