@Ferro, Enrica, Thanks for posting in Q&A. From your description, your issue seems with Clarity for Mobile Apps. Based on my researching, the following link describe this. You can see if it can help.
https://zcusa.951200.xyz/en-us/clarity/mobile-sdk/mobile-sdk-overview
However, if the issue still persists, please contact Clarity support to help on this.
https://support.microsoft.com/en-us/contactus/
Thanks for your understanding.
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