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How to enter to Microsoft Authenticator app? Without having it for the first time + recieve a code

Claudia Salvador Jornet 0 Reputation points
2024-12-02T15:00:39.3966667+00:00

Good morning! I have a problem because I have the full package of Word, Excel, etc., on my computer with a username and password. When I purchased the package, I was told it could be used on up to three computers. I recently bought a new computer, and when I try to log in with my username and password, it tells me to open the Microsoft Authenticator app and that I will receive a code, but I’m not receiving anything. What can I do?

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  1. Crystal-MSFT 50,681 Reputation points Microsoft Vendor
    2024-12-04T01:39:38.9866667+00:00

    @Claudia Salvador Jornet, Thanks for posting in Q&A. Currently MFA is enforced.

    https://zcusa.951200.xyz/en-us/entra/identity/authentication/concept-mandatory-multifactor-authentication

    From your description, it seems the account has configured authentication by Microsoft Authenticator before on one Phone. So the two verify code in Microsoft authenticator on the phone you add your account is asked when you login your account. Please confirm if you have configured before.

    Based as I know, the following page can set sign in method. You can click to see if it can access. If yes, you can remove the previous authenticator method and re-add it to configure authenticator on your own phone device.

    https://mysignins.microsoft.com/security-info

    Hope the above information can help.

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