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Is the "Dynamics 365" app supported in shared channels in Teams?

Sébastien PAULET 20 Reputation points MVP
2024-12-04T10:35:55.0466667+00:00

In a same Teams, I created a standard, a private and a shared channels.
When I try to add "Dynamics 365" app in each of them ("+" button in tabs area), "Dynamics 3365" is available in standard and private channel but not shared one.
I read on forum that some app are not supported in Teams shared channel but I find nothing in MS documentation about "Dynamics 365" app support in shared channel.
Can you confirm if it's supported or not?
If not, do you know when it might be supported?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,569 questions
Dynamics 365 Training
Dynamics 365 Training
Dynamics 365: A Microsoft cloud-based business platform that provides customer relationship management and enterprise resource planning solutions.Training: Instruction to develop new skills.
155 questions
Accepted answer
  1. LiweiTian-MSFT 22,120 Reputation points Microsoft Vendor
    2024-12-05T05:13:46.8366667+00:00

    Hi @Sébastien PAULET

    According to the official documentation, shared channels are not currently supported for Dynamics 365 applications.

    User's image

    To get this feature more quickly, you can send a feedback directly to Microsoft Feedback to add it in future updates.

    Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

    Thanks for your understanding and support.

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    1 person found this answer helpful.

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  1. Kiran P 5,735 Reputation points Microsoft Vendor
    2024-12-04T11:19:20.8266667+00:00

    Hi Sébastien PAULET,

    Thank you for reaching out to us on the Microsoft Q&A forum.

    Kindly refer the following document where it explains the process for adding Dynamics 365 app in teams: https://zcusa.951200.xyz/en-us/dynamics365/teams-integration/teams-install-app?source=recommendations

    If you are still facing any issue, please let us know in the comments. We are glad to help you.

    If you have found the answer provided to be helpful, please click on the "Accept answer/Upvote" button so that it is useful for other members in the Microsoft Q&A community.

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