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Unable to Connect iOS Device to Intune Tunnel VPN

Anant Bera 171 Reputation points
2024-12-05T07:00:06.3233333+00:00

Hello team

I have set up an Intune Tunnel from Intune to on-premises, and the tunnel status is showing as healthy. I’ve also deployed the VPN profile to the iOS app.

However, when I try to access the tunnel:

  • The VPN connection doesn’t seem to work.
  • The Edge browser is unable to connect to the tunnel VPN and has no internet access.
  • I’m also encountering the following error: image2

I’ve tried troubleshooting but haven’t been able to resolve the issue. What steps should I take to fix this?

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
242 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,953 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,365 questions
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  1. Crystal-MSFT 50,676 Reputation points Microsoft Vendor
    2024-12-06T01:58:35.4166667+00:00

    @Anant Bera, Thanks for posting in Q&A. From your description, I know the error: "Tunnel can't connect, please sync with company portal" occurs on iOS device.

    To clarify the issue, please check the following information:

    1, Please ensure manage.microsoft.com and *.manage.microsoft.com should be allowed in firewall. User's image

    2, Sync with Company Portal: Make sure that the device is properly synced with the company portal.

    3, How many iOS devices are affected? Does it affect all? Verify that the VPN profile deployed to the iOS app is correctly configured. https://zcusa.951200.xyz/en-us/mem/intune/protect/microsoft-tunnel-configure#create-a-vpn-profile

    4, View Microsoft Tunnel logs to see if there's any finding.

    https://zcusa.951200.xyz/en-us/mem/intune/protect/microsoft-tunnel-monitor#view-microsoft-tunnel-logs

    Please check the above information and if there's any update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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