"Internal server error" from Azure on Filipino speech-to-text

@James Hu Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

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As per our docs, I see that the language is supported.

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• Could you please check if the transcription works fine from the Speech Studio ?

https://speech.microsoft.com/portal/speechtotexttool

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• Are you directly invoking the transcription REST API or Are you using the SDK ?

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• Please share the below details over Private message: Speech resource ID: /subscriptions/XXXXXX/resourceGroups/XXXX/providers/Microsoft.CognitiveServices/accounts/XXXX Region: XXXXX Time of the issue in UTC Session ID GUID from the error message.

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Awaiting your reply.

Thank you for the reply. @navba-MSFT Yes I know the language is supported. In fact we've been using Azure for generating transcription for this language for a while. The situation now is:

• Azure speech-to-text can successfully generate transcripts for some of content with this language.
• Azure speech-to-text always fails to genrate transcripts for some other content with this language.
• For "Azure speech-to-text always fails", I mean Azure returns transcription status as "Failed" and error as "Internal".

There's no .NET SDK for speech-to-text as far as I know. We are using the "BatchClient" from https://github.com/Azure-Samples/cognitive-services-speech-sdk/tree/master/samples/batch/csharp. The version we are using is based on REST API version 3.2. Please let me know if there's a ready-to-use .NET SDK for batch/job mode speech-to-text.

The transcription job with this issue is https://australiaeast.api.cognitive.microsoft.com/speechtotext/v3.2/transcriptions/9bab54ff-2a6b-46b0-802f-3e8d8d31eb1bThis is the URI that uniquely identifies the transcription job with the "internal server error".

The last "lastActionDateTime" of this transcription job is "2024-12-11T13:49:34Z", I suppose the internal error inside of Azure happened before this time.

There's no error message on the REST API. REST API call succeeded with a valid response. Just within the response Azure says the transcription job failed with an internal error. So that there's no API level error message or session ID. I suggest to trace down using the URI of the transcription job. Below is the job status:

{
            "self": "https://australiaeast.api.cognitive.microsoft.com/speechtotext/v3.2/transcriptions/9bab54ff-2a6b-46b0-802f-3e8d8d31eb1b",
            "model": {
                "self": "https://australiaeast.api.cognitive.microsoft.com/speechtotext/v3.2/models/base/13c027fa-5088-403f-85fb-c85b3c24c980"
            },
            "links": {
                "files": "https://australiaeast.api.cognitive.microsoft.com/speechtotext/v3.2/transcriptions/9bab54ff-2a6b-46b0-802f-3e8d8d31eb1b/files"
            },
            "properties": {
                "diarizationEnabled": true,
                "wordLevelTimestampsEnabled": true,
                "displayFormWordLevelTimestampsEnabled": true,
                "channels": [
                    0,
                    1
                ],
                "punctuationMode": "Automatic",
                "profanityFilterMode": "None",
                "timeToLive": "P1D",
                "error": {
                    "code": "Internal",
                    "message": "Internal server error."
                },
                "diarization": {
                    "speakers": {
                        "minCount": 1,
                        "maxCount": 35
                    }
                }
            },
            "lastActionDateTime": "2024-12-11T13:49:34Z",
            "status": "Failed",
            "createdDateTime": "2024-12-11T13:48:47Z",
            "locale": "fil-PH",
            "displayName": "1177d10a-b7c5-11ef-a940-02e06e3f16fc"
        },

The region is Sydney or australiaeast. I'll find the speech resource ID and send to you in PM.

BTW, I suppose the problem is similar to this one: https://zcusa.951200.xyz/en-us/answers/questions/1657398/i-am-receiving-internal-server-error-on-all-batch

@James Hu Please share the resource uri over private message, only then I can look at the internal logs. Awaiting your reply.

@navba-MSFT Please find the resource URI sent through PM.