Hi Khun Kyaw Soe,
Thank you for reaching out to us on the Microsoft Q&A forum.
Please try the troubleshooting procedures below, they should fix your problem:
Restart OneDrive: Consider restarting the OneDrive application on your device. In some situations, exiting and launching the application again is enough to fix the issue with synchronization.
Restart Your Device: A quick restart of the device may also eliminate some temporary bugs and then reconnect to OneDrive.
Check File Permissions: Make sure you have appropriate rights to access and change the files within your OneDrive account. You can check the file permissions by logging into your OneDrive Web and checking the affected files’ sharing settings.
Clear OneDrive Cache: Sometimes, deleting the cache of the OneDrive application helps in fixing the issue of file synchronization. You can do this by going to settings of the OneDrive application installed on your device and then looking for the option “Clear cache” or “Delete temp files”.
Update OneDrive: Make sure that your device has the updated version of the OneDrive application. These updates are essential since they help in bug fixes and performance related issues that may be the cause of your problem.
Reinstall OneDrive: If that doesn’t work, you could try removing and reinstalling the OneDrive software on your computer. This can assist in resetting the application and solving any residual problems.
I trust that these solutions address your problem, and if there are still other problems or concerns, please do not hesitate to ask again.
If you continue to face issues, please let us know in the comments. We are here to help.
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