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Hello, my client is having issues with their brand new surface pro 11 with the surface dock 2
when 2 monitors are plugged in via USBC, they are both detected but 1 does not display
plugging both monitors directly into the laptop has no problems
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Ensure the Surface Dock 2 firmware is up to date.
Plug the monitors into different ports on the Surface Dock 2 to see if the problem persists.
Use another USB-C cable.
Open the Surface App on the Surface Pro 11.
Navigate to Dock Configuration Settings and ensure both monitors are detected and configured properly.
Adjust resolutions and refresh rates to compatible settings.
Reset the Surface Dock 2 by unplugging and reconnecting.
device is working as intended when connected directly to laptop
cable is a hdmi to usbc, there is no adapter
all monitors+laptop are set to 1920x1080 60hz monitors are Samsung F24T350FHN, this does not have DP
installed driver from qualcomm https://softwarecenter.qualcomm.com/#/catalog/item/Windows_Graphics_Driver Driver is fully updated
Driver Version 31.0.82.0
attempted to update firmware on dock, dock is fully updated already
attempted to test dock,
tested both monitors
no success
tested 1 monitor
no success
reboot device >no monitors show up at all in display settings
swapped back to using laptop ports
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 55.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHL%3C/text%3E%3C/svg%3E)
Hello,
1、Attempt to swap the ports on the dock to see if the issue is port-specific.
2、Update Dock Firmware.
3、Check for updates to the graphics drivers and Surface firmware via Windows Update or the Surface Update page on Microsoft’s website.
Make sure that the latest drivers for the Surface Pro 11 are installed.
4、Make sure that both monitors are set up to use compatible display modes. Use the Windows Display settings to configure display resolution and orientation.
If one monitor is not displaying, try reducing the resolution or refresh rate to see if it’s a bandwidth issue.
5、Right-click on the desktop and select “Display settings” to ensure both monitors are detected by Windows.
If both monitors are visible in the display settings, ensure they are configured to “Extend these displays” rather than “Duplicate” or “Show only on 1/2”.
6、If possible, test with a different dock or with USB-C to HDMI/DisplayPort adapters to rule out a faulty dock.
Best Regards,
Hania Lian
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