Hi Pramod,
Thanks for reaching out to Microsoft Q&A.
Starting July 8, 2024, Certification profiles contents migrated to MS Learn and now certification contents are managed via Learn Profile. Some of the previous services related to Certification Profiles are now self-assisted (profiles merging, legal name change, etc.)
The action of replacing an account (login email address) from a profile was exclusive to Certification Profiles. With the retirement of these profiles, the process mentioned no longer exists, and now the management of profiles works under the Learn Profiles merging feature, which transfers contents from one Learn Profile to another under specific conditions (listed below). By system design, Learn Profiles cannot change the associated account.
Up to five (5) school/work account profiles can be merged to one (1) personal account profile.
Two work account profiles can be merged.
Two personal account profiles cannot be merged.
If your Learn profile is associated to a work account, you must link your desired personal account by following these steps:
Log into your personal account (profile A).
Go to Settings > Account Management.
Click on Add Account and Login with your work/school account (Profile B).
This migrates your certification and training progress from B to A. Wait until the confirmation green banner.
For additional information about the changes in our platform, and about how the management of Learn Profiles work, please refer to the links below:
- Microsoft Learn frequently asked questions (FAQs) - Credentials | Microsoft Learn
- Microsoft Learn frequently asked questions (FAQs) - Profile | Microsoft Learn
- New! Updated Microsoft Learn Exam Registration Experience (July 8th, - Training, Certification, and Program Support
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