I cannot use Azure with my account and I'm stuck. I have access to portal.azure.com without a directory or subscription, so I can't use anything. Cannot access support nor can I sign up for free tier.

Question

This is the error I get when I try to open up the support panel on portal.azure.com. I believe this is because I am not part of any directory and do not have an active subscription.

The portal is having issues getting an authentication token. The experience rendered may be degraded.
Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2025-01-08 11:04:40Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 2818dff9-692d-4312-b925-d65fdc42dc01 Correlation ID: 5f0a732b-b243-4b69-8d89-6282a955278f Timestamp: 2025-01-08 11:04:40Z - Correlation ID: 5f0a732b-b243-4b69-8d89-6282a955278f - Trace ID: 2818dff9-692d-4312-b925-d65fdc42dc01

I cannot sign up using signup.azure.com because when I try to verify my phone number using a text or a call immediately after clicking on the button I'm greeted with another error:

We’re unable to validate your phone number
Phone validation is required to confirm your identity and complete signup.
Reenter your SMS verification code, or try again with a different phone number.

Here's the error from the associated HTTP request:

{
  "ErrorCode": "SmsChallengeRiskRejection_flightOn",
  "ErrorTitle": "We’re unable to validate your phone number",
  "ErrorDescription": "Phone validation is required to confirm your identity and complete signup.",
  "RecourseOptions": [
    {
      "Description": "Reenter your SMS verification code, or try again with a different phone number.",
      "Link": "https://signup.azure.com/signup?offer=ms-azr-0044p&appId=102&ref=&redirectURL=https:%2F%2Fazure.microsoft.com%2Fget-started%2Fwelcome-to-azure%3Fsrc%3Dacom_free&l=en-us&icid=portal",
      "LinkText": "Reenter your SMS verification code, or try again with a different phone number.",
      "LinkId": "TryAgain"
    }
  ],
  "AddionalInfo": null
}

Answer

Hi @Domagoj Rade ,

if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

Here are some additional information:

You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

A Voice-over-IP (VoiP) phone number can't be used for the phone verification process

Check that your phone can receive calls or SMS messages from a United States-based telephone number.

Double-check the phone number that you enter, including the country code that you select in the drop-down menu.

If your phone doesn't receive text messages (SMS), try the Call me option.

Source: No verification text message or phone call

Make sure to select the right country code in the drop-down and enter the phone number without the country code.

One option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Maybe they are able to help.

I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

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I cannot use Azure with my account and I'm stuck. I have access to portal.azure.com without a directory or subscription, so I can't use anything. Cannot access support nor can I sign up for free tier.

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