Copilot agent not responding in Teams, but it responds in Copilot Studio.

Question

Changed the “upload custom apps” to enabled, and gave it time. Retried in my teams and can still connect to the agent but no replies from it. When in copilot studio, the agent does reply and is actually doing a surprisingly good job.

Answer

Hi @Chris Dignan

There are couple of things you need to do.

Enable authentication: https://zcusa.951200.xyz/en-us/microsoft-copilot-studio/advanced-end-user-authentication

This is necessary so that Teams user can authenticate.

While adding scope also add the following: 1. Files.Read.All 2. Sites.Read.All

Make sure you also add the scope back to the copilot's manual authentication. See screenshots below.

User's image

Configure SSO for Teams

https://zcusa.951200.xyz/en-us/microsoft-copilot-studio/configure-sso-teams

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Copilot agent not responding in Teams, but it responds in Copilot Studio.

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