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Musings of a Premier Support Technical Account Manager

Missed TechEd 2012? Don't miss out on the content!

In my travels I've found that a lot of people don't know that the TechEd sessions were recorded and...

Date: 11/29/2012

Exchange+Outlook+Mobile Devices+PAs+Executives=Sadness for the IT Admin

[updated 9th May 2013 with additional content] In my role, I see a lot of different issues that...

Date: 11/06/2012

Technical Case Study - How Microsoft IT used a WDRAP engagement to improve desktop performance

A key part of what we deliver in Premier Support are Risk Assessment Programs around a specific...

Date: 12/20/2011

What is Premier Support? But don't bore me OK?

The Microsoft UK subsidiary has a great 2min 17sec stick-figure video that does a great job of...

Date: 08/17/2011

VMware VTAX, Windows Server “8” Hyper-V, and Hyper-V Replica

Jeff Woolsey recently posted an article that is well worth reading, primarily about the VMware VTAX...

Date: 08/03/2011

Installing Windows Service Pack (and some updates) fails on DPM Servers

I've had two customers recently run into the issue of the installation of SP1 for Windows Server...

Date: 06/13/2011

ZOMG! The super important system is running on an evaluation version of SQL Server and it's about to expire!!!

I run into this about once every 18 months.. my customers are all pretty smart and 'don't do dumb...

Date: 06/07/2011

Which software vendor has the most reported vulnerabilities? You might be surprised....

Secunia's Half Year Report 2010 has some results that surprised me, and I'm sure it'll surprise many...

Date: 07/23/2010

Windows Live Essentials Beta now available

Just an FYI that the new look Windows Live Essentials stuff (Windows Live Photo Gallery, Movie...

Date: 06/28/2010

Internet Explorer 9 Compatibility Results Are In

Given the amount of stick that Microsoft has received in the past about HTML standards compliance,...

Date: 06/02/2010

Migrating your Terminal Server License Server from Windows Server 2003 to 2008

I've had a couple of customers in the last 6 months migrate their Terminal Server License Server...

Date: 05/13/2010

System Center Data Protection Manager (DPM) 2010 has hit RTM

System Center Data Protection Manager, or DPM, is probably still the most 'unknown' of the System...

Date: 04/19/2010

OCS 2007 R2 on Windows Server 2008 R2 - FINALLY!!!

Frustrating for progressive customers who had been deploying Windows Server 2008 R2 since last year,...

Date: 04/12/2010

Australia SharePoint Conference - 16th and 17th June at the Hilton Hotel, Sydney

Customers of mine that have previously attended this event have always rated it highly. This should...

Date: 04/12/2010

TechReady update - Day 4

Had to miss first sessions while I went and sat my 70-646 PRO: Windows Server 2008: Server...

Date: 03/25/2010

TechReady update - Day 2

I'm currently in Seattle attending TechReady which is Microsoft's internal technical readiness...

Date: 03/23/2010