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Dynamics CRM 2013 and date/ time not rendered as expected for notes related to case records

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Dynamics CRM 2013 customers may have an issue where date & time is not being rendered as expected for notes related to case records.

To resolve this issue, please apply the below action plan:

If the CRM app pool is running under a domain account:

On any of the CRM servers hosting the web application, login with the identity of the CRM app pool and go in control panel, open the reg. setting and set the proper reg. setting (English United States)

After saving, run IISRESET command

If the CRM app pool is running under a not-domain account (e.g. network service):

1. On any the CRM servers hosting the web application, login with a domain user that has the correct privilege to perform the action below:

Open the Control Panel, open the Regional Setting and select English (United States) for the logged user and click apply

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2. Then click on Administrative tab and click on “Copy setting…” button

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3. Then click on the checkbox “Welcome screen and system accounts”

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4. Now finally click OK (if required restart the machine), else run IISRESET command.

 

Best Regards

Dynamics CRM Support Team

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Comments

  • Anonymous
    June 25, 2014
    The comment has been removed

  • Anonymous
    June 29, 2014
    I just want to add, that I'm farily convinced that this problem is not isolated to notes on cases. It's a general problem on all entities using notes.

  • Anonymous
    January 05, 2016
    This issue is happening again in CRM 2015 Onpremise edition - however, following the article resolved my issue. But, only in IE and Firefox. Also, I think the Notes entity date/time is determined by the local system Region Format Settings - isn't it? If I change to English US - it shows in mm/dd/yyyy format and if change to English India - it shows in dd/mm/yyyy format. And this works well in IE and Firefox but not on Chrome. Chrome always renders the date in mm/dd/yyyy format for some reason. Any idea what to do for fixing this across browsers or for Chrome?