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OnPrem Lync Server 2010 cannot direct calls to O365 UM

  • Article

Recently I have had the opportunity to work on multiple OnPrem Lync Server 2010 (Lync) deployments integrated with O365 Exchange Unified Messaging Servers (UM).

 

Issue

Unable to route calls from Lync to UM. If you look at traces from the Lync Edge Server (with SipStack component traced) You should see an INVITE outbound to exap.um.outlook.com (Well known UM Access Proxy). 

To this request UM returns a 503 Service Unavailable bad response.

 

Cause

The INVITE from Lync Edge Server to exap.um.outlook.com will look like this -

 

INVITE sip:<ex-umcontact>@<domain>.com;ms-organization=<domain>.com

 

UM uses the domain recognized in ms-organization parameter to route this request to the correct UM server in the cloud where the tenant is hosted. If this domain is not set up as Authoritative for O365 then UM rejects this request with a 503.

 

The ms-organization domain is fetched from the Lync hosted voicemail policy set up by the administrator using New-CSHostedVoicemailPolicy or Set-CSHostedVoicemailPolicy.

 

Resolution

In my experience this domain needs to be set up as Authoritative and should be listed as one of the accepted domains in O365 . You can check your accepted domains in O365 using Get-AcceptedDomain.

 

You can change this to Authoritative on the O365 environment using -

Set-AcceptedDomain – Identity <domain in ms-organization> –DomainType Authoritative

Comments

  • Anonymous
    January 01, 2003
    Hello Marcel, Thanks for visiting my blog. Please check deployment guide here - technet.microsoft.com/.../gg398968.aspx. These are all the steps required to get this integration working. Thanks, Jigar

  • Anonymous
    October 31, 2011
    Hi Jigar, I have the exact same problem, but my domain was already Authoritative. Do you have any idea what else it could be? Thanks, Marcel.