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Dynamics CRM files do not open in Excel 2013 as expected

  • Article

If an Excel workbook in XML Spreadsheet format (*.xml) is stored as a UTF-16 Unicode text stream, you may have problems opening it in the expected program when trying to open it through Windows Explorer or Windows Internet Explorer. This problem can occur if you have Office 2013 or an Office 2013 component installed.

Example Scenario:

You have an Excel file that was created by Dynamics CRM. When double clicking on it in Windows Explorer, the file may try to open in Notepad or Windows Internet Explorer, rather than Excel 2013.

Resolution:

Install the hotfix below.

Hotfix KB2883063 for Office 2013 September 9, 2014 (Xmleditverbhandler-x-none.msp)

https://support.microsoft.com/kb/2883063/EN-US

Comments

  • Anonymous
    April 02, 2015
    Dynamics CRM is such an integrated platform, it leverages a ton of really cool Microsoft Technologies
  • Anonymous
    June 03, 2015
    [via Susan Bradley ]
    The Excel team blog has an interesting article regarding Excel files generated
  • Anonymous
    September 20, 2016
    Not sure why an SAP support note directs me to this particular blog. I've been trying to resolve issues surrounding the SAP EPM add-in for Excel. I've followed KB3025036, installed updates, run Office repair, run easy fix 51029, installed KB29020754 and even tried installing just the Excel piece manually to no avail. I still cannot properly use the EPM add-in. What are my next steps to try and resolve this issue?Office/Excel 2013 professional installed.