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Field Service app enhancements

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

The Field Service app works in tandem with the customer service application to help organizations manage field-based service teams. The Field Service app includes these capabilities:

  • Work order management.

  • Scheduling, dispatch, and routing of field technicians to customer sites.

  • Repairs and returns management.

  • Inventory management.

  • Mobile app for field technicians.