Lifecycle Services: Telemetry-based KB recommendation
Important
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Note
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LCS has been extended to include telemetry-driven KB recommendations to customers. The goal of this functionality is to help us understand the extent to which hotfixes have solved an issue and to proactively push out hotfixes to customers. This will allow customers to spend less time looking for solutions to issues that a hotfix already exists for. In addition, it will provide telemetry that gives us better insight into which fixes have solved specific customer issues. This enhancement also lets us ship additional telemetry to gain additional insight where needed. The first example of telemetry-based KB recommendations is the Critical X++ updates tile.
Critical X++ updates are hotfixes that we recommend based on the telemetry data from your production environment. These updates are specific to your production environment and can be downloaded only from your production environment.
To test and apply critical X++ updates, you should first download the updates from the production environment, and then apply them in a development environment, build a deployable package, and then deploy and test it in your sandbox environment. After it's fully tested, you can then deploy it to your production environment.
LCS telemetry-based KB recommendations