Data access for custom analysis and reporting
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, or analysts, automatically |  Apr 1, 2020 |
- |
Business value
Data provides endless possibilities to surface insights and opportunities to optimize the customer support experience. Connecting to Customer Service Insights data outside of the application allows businesses to meet their custom reporting needs, helping to deliver better service and customer satisfaction.
Feature details
Dynamics 365 Customer Service Insights provides dashboards showing key business metrics, in addition to derived and calculated insights like issue topics and impact scores. While the out-of-the-box solutions have a number of benefits, there isn't a way to deeply customize the reports or bring in data from other sources.
With this release, users will be able to connect to the data derived in Customer Service Insights through a basic web request, allowing that data to be used in custom reports or analytical solutions.
See also
Export data from Dynamics 365 Customer Service Insights (docs)