Focused insights highlight relevant information
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, or analysts, automatically |  Feb 3, 2020 |
Apr 30, 2020 |
Business value
With data as a commodity in technology today, businesses need ongoing help deciphering all the data they're gathering. This update distills the data and highlights insights to help managers focus on specific areas for improvement and take action quickly.
Feature details
Dynamics 365 Customer Service Insights provides five out-of-the-box dashboards showing key topics and support issues that customers are facing, along with more than 100 different business metrics. Although the breadth of information ensures that users can view what they need, they can also benefit from additional guidance on how to read the data and take action.
With this update, a new landing page in each workspace will highlight the key insights in that organization. This will distill the large amount of information, helping customer service managers understand which issues are having the most impact and take action quickly.
See also
Discover key insights from your customer service data (docs)