Connect with customers across multiple channels
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| End users by admins, makers, or analysts |  Apr 6, 2020 |
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Business value
Inside sellers are focused on high-velocity selling. This means they are always looking for ways to save time, so they can focus on converting more leads and winning more opportunities faster.
With Sales Acceleration, our commitment to helping sellers save time goes a step further. Sellers can communicate with contacts without leaving Dynamics 365 Sales, benefiting from integrated communications across multiple channels by leveraging Microsoft Dynamics 365 Channel Integration Framework.
Time saved on switching between apps or looking up contact information is time spent calling the next customer.
Feature details
- Connect with customers easily: Benefit from multichannel communications, connecting with customers via email or phone with an integrated dialer, without switching context.
- Compose emails effortlessly: Take advantage of email templates, aligned with sales cadences, to communicate simply and consistently with customers.
See also
Connect with customers by using a record or the Up next widget (docs)