Customer Service Hub app is now available by default
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| End users, automatically | - |  Feb 3, 2020 |
Apr 1, 2020 |
Business value
Businesses will benefit from the latest Dynamics 365 Unified Interface app capabilities by moving to the Customer Service Hub, Unified Interface app. This feature makes it easier for customers to find and use the Unified Interface, Customer Service Hub app.
Feature details
As previously announced, customers will need to migrate to the Unified Interface experience by October 1, 2020. The Customer Service Hub solution that is built on the Unified Interface framework will be automatically installed in all the environments in this release. Existing customers will have access to the Customer Service Hub app, and users with the Customer service app access security role will be able to view and use the app.