Support for surveys using Dynamics 365 Customer Voice
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| End users by admins, makers, or analysts | - | - |  Apr 1, 2020 |
Business value
Surveys are a critical feedback component for customer-obsessed organizations. Dynamics 365 Marketing with integrated Dynamics 365 Customer Voice brings a rich set of capabilities for gathering feedback about your customers' needs. The enhanced survey capabilities help you make data-driven decisions and apply your findings to your marketing initiatives. You can automate survey experiences and leverage data generated from surveys for advanced segmentation and customer profiling.
Feature details
- Survey integration: Create surveys in Dynamics 365 Marketing using Dynamics 365 Customer Voice.
- Automated survey responses: Automate survey responses by including them in the criteria for segmentation or lead scoring, or when branching a customer journey.
