Embedded analytics for customer service managers
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Oct 1, 2020 |
- | - |
Business value
The embedded experience allows customer service managers quicker access to rich analytics and insights, helping them deliver better customer service and thereby improving customer satisfaction.
Feature details
Dynamics 365 Customer Service Insights provides many key analytics and insights about your customer service data. With this release, these insights will now be embedded within the Dynamics 365 Customer Service applications, providing rich insights to users in the familiar context of the application. We're also expanding the number of out-of-the-box analytics reports, providing insight into key business metrics for the customer support organization.
See also
Preview: Dashboard overview (docs)