Main form dialog editing experience for queue item
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 3, 2020 |
Oct 1, 2020 |
Business value
The enhanced queue item experience provides immersive information to agents when they view the queue item details and update "Worked by" information.
Feature details
Usability enhancements have been made for queue items. Agents can do the following in an immersive experience:
- View details such as the following, which are available in the context of the parent record:
- The queue to which the item belongs.
- Current assignee.
- Time it entered the queue.
- When it was last modified.
- Modify who is working on the queue item.