Post-conversation surveys using Dynamics 365 Customer Voice
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Aug 3, 2020 |
- |
Oct 1, 2020 |
Business value
Businesses need a mechanism to run customer satisfaction surveys to ensure they are meeting the expectations of their customers through their service delivery.
Feature details
This feature enables administrators to configure post-conversation surveys using Dynamics 365 Customer Voice and present the survey natively as part of their customer experience to solicit feedback. The feature also supports sending offline surveys through one of the various channels enabled.
This feature will support:
- Inline surveys for web chat.
- Embedded link-based surveys for all other channels.