Usability enhancements for timeline
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Aug 3, 2020 |
Oct 1, 2020 |
Business value
The timeline control provides an easy and immersive experience to view a customer’s history across cases, accounts, or contacts. This experience gives agents a better understanding of the customer’s history, which helps them deliver more personalized service in an efficient and effective manner.
Feature details
Enhancements to the Dynamics 365 timeline control in 2020 release wave 2 include the ability to:
- Use inline images for rich text notes (this feature line item will come later in August).
- Expand or collapse all records.
- Provide email-specific actions for email records (this feature line item will come later in August).
- Highlight matching text for the search filter.
See also
Use timeline (docs)