Usability enhancements for timeline
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 5, 2021 |
Business value
The timeline control provides an easy and immersive experience to view a customer’s history across cases, accounts, or contacts. This experience gives agents a better understanding of the customer’s history, which helps them deliver more personalized service in an efficient and effective manner.
Feature details
Enhancements to the timeline control include the following:
- Rich text and embedded image support for user post records.
- At sign (@mention) functionality in notes.
- Improved @mention usability.