New restriction capabilities prevent private calls and file and asset access
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Remote Assist. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | - | 
Feb 2, 2022 |
Business value
Customers who provide HoloLens 2 devices running Dynamics 365 Remote Assist as part of their customer support for field service scenarios need to be able to restrict users from calling anyone other than their designated support agent. They also need to be able to restrict users from accessing company files and assets.
At the same time, customers want their Dynamics 365 Remote Assist users on HoloLens to be able to receive notifications to join meetings (and then join meetings) set up by their designated support agent.
Feature details
Admins will be able to use the new Restricted mode in Dynamics 365 Remote Assist to prevent HoloLens 2 users from making private calls and accessing files and assets. Admins will use a combination of policies and software to set up Restricted mode on Dynamics 365 Remote Assist.
| To | Admins will |
|---|---|
| Restrict calling | Use a Microsoft Teams policy to restrict the ability for Dynamics 365 Remote Assist users to make private calls. The Teams policy won't restrict the ability for the Dynamics 365 Remote Assist user to join a meeting or receive meeting notifications set up by their designated support agent. |
| Restrict access to files | Use the Microsoft 365 admin center to restrict access to OneDrive, SharePoint, and Office for the Web. |
| Restrict access to assets | Use a modified Dynamics 365 security role. Users with this restricted role won't be able to see assets in the Dynamics 365 Remote Assist model-driven app, and won't be able to access assets through the Assets tab on HoloLens 2. |
Restricted mode isn't available for the Dynamics 365 Remote Assist mobile app. Mobile app users, who typically bring their own device, can join a Dynamics 365 Remote Assist call on an ad hoc, one-time basis without having a Dynamics 365 Remote Assist license or a Teams license.
See also
Protect company information by restricting capabilities in Dynamics 365 Remote Assist (docs)