Adjust outgoing video quality to reduce HoloLens temperature
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Remote Assist. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users, automatically | - | 
Apr 13, 2022 |
Business value
This feature enables users to extend the length of a call if their HoloLens device is overheating.
Feature details
On longer Dynamics 365 Remote Assist HoloLens calls, the HoloLens device can become hot if it's using several device capabilities at the same time (for example, multiple cameras, Mixed Reality Capture, and Wi-Fi). This feature enables users to extend the length of the call and keep the device from overheating. Dynamics 365 Remote Assist gradually reduces outgoing video quality (resolution and frame rate) and provides a series of messages to let users know how and why outgoing video quality is being adjusted.
See also
How Dynamics 365 Remote Assist automatically adjusts HoloLens temperature if the device overheats (docs)