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Enable enhanced experience for email attachments

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Enhanced email components enable you to streamline the email experience for agents. Use the information in this article to configure Email Recipient control and Attachments control to improve agent productivity.

Enable enhanced experience for email attachments

You can enable the enhanced email attachment control for forms to provide a consistent email attachment experience to agents. Do the following steps:

  1. In Power Apps, select the environment that contains your solution.
  2. Select Tables> Email> Forms and then select the required form.
  3. Add Attachments control to Components in the Attachment subgrid properties. Learn more at add components to a form.
  4. Save and publish the form.

Enable drag and drop for attachments in the rich text editor

You can enable the drag and drop feature for files to be added as attachments for the rich text editor. Do the following steps:

  1. In Power Apps, select the environment that contains your solution.

  2. Select Tables> Email> Forms and then select the required form.

  3. Select Email body > Components > Rich Text Editor Control and then edit Custom Configuration URL to add the following configuration:

       "base64FileUploader":true,
   "attachmentEntity": {
   "tableName": "activitymimeattachments",
   "contentColumn": "body",
   "fileNameColumn": "filename",
   "mimeTypeColumn": "mimetype",
   "objectTypeCodeColumn": "objecttypecode",
   "relatedEntityName": "emails",
   "relatedFieldName": "objectid_email"
   }

    Learn more at customize the rich text editor control.

  4. Save and publish the form.

Next steps

Enhanced recipient handling

Use the enhanced email attachment experience across email forms