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Manage access to Ongoing Conversations dashboard

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Applies to: Dynamics 365 Contact Center—standalone and Dynamics 365 Customer Service only

To access the Omnichannel Ongoing Conversations dashboard, you must assign Omnichannel supervisor role to the users. To learn more, see Assign roles and enable users for Omnichannel for Customer Service.

Once the users get access, the Omnichannel Ongoing Conversations dashboard is available on Unified Service Desk and Omnichannel for Customer Service app on web.

For Unified Service Desk, you must add users to supervisor configuration for the dashboard to be available in the home session app tab. To learn more, see Add users to supervisor configuration.

View and understand Omnichannel Ongoing Conversations dashboard.