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Supported languages and locale codes for voice channel

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Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Important

Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots might refer to Power Virtual Agents while we update documentation and training content.

This article provides information about the supported languages and locale codes for the voice channel.

Supported languages and locale codes

Omnichannel for Customer Service uses the Azure Cognitive Services speech-to-text service for transcription. So, all languages supported by speech-to-text can be transcribed. More information: Speech-to-text documentation

Note

Sentiment and AI insights are optional for the voice functionality.

See the information in the following table to know about the supported languages and locale codes.

Language Locale code Voice channel Copilot Studio IVR Speech-to-text Text-to-speech Sentiment AI suggestions UI language support
Afrikaans - South Africa af- ZA No No No No No No No No
Amharic am- ET No No No No No No No No
Arabic - Algeria ar-DZ No No No Yes Yes No No No
Arabic - Bahrain ar-BH No No No Yes Yes No No No
Arabic - Egypt ar-EG No No No Yes Yes No No No
Arabic - Iraq ar-IQ No No No Yes Yes No No No
Arabic - Israel ar-IL No No No Yes No No No No
Arabic - Jordan ar-JO No No No Yes Yes No No No
Arabic - Kuwait ar-KW No No No Yes Yes No No No
Arabic - Lebanon ar-LB No No No Yes No No No No
Arabic - Libya ar-LY No No No Yes Yes No No No
Arabic - Morocco ar-MA No No No Yes Yes No No No
Arabic - Oman ar-OM No No No Yes No No No No
Arabic - Palestinian Authority ar-PS No No No Yes No No No No
Arabic - Qatar ar-QA No No No Yes Yes No No No
Arabic - Saudi Arabia ar-SA Yes No No Yes Yes Yes Yes Yes
Arabic - Syria ar- SY No No No Yes Yes No No No
Arabic - Tunisia ar-TN No No No Yes Yes No No No
Arabic - United Arab Emirates ar-AE No No No Yes Yes No No No
Arabic - Yemen ar-YE No No No Yes Yes No No No
Armenian hy No No No No No No No No
Assamese as No No No No No No No No
Azerbaijani az No No No No No No No No
Bangla - Bangladesh bn-BD No No No No No No No No
Bashkir ba No No No No No No No No
Basque eu-ES No No No No No No No Yes
Bengali - India bn-IN No No No No No No No No
Bosnian (Latin) bs No No No No No No No No
Bulgarian bg-BGC UI Yes No No Yes Yes Yes No Yes
Burmese - Myanmar my-MM No No No No No No No No
Catalan ca Yes No No Yes Yes Yes No Yes
Chinese - China - Mandarin zh-CN Yes Yes Yes Yes Yes Yes No Yes
Chinese - Hong Kong SAR - Cantonese zh-HK Yes No No Yes Yes Yes No Yes
Chinese - Taiwan - Traditional zh-TW Yes No No Yes Yes Yes No Yes
Chinese - Literary lzh No No No No No No No No
Croatian - Croatia hr-HR Yes No No Yes Yes Yes No Yes
Czech - Czech Republic cs-CZ Yes Yes Yes Yes Yes Yes No Yes
Danish - Denmark da-DK Yes Yes Yes Yes Yes Yes No Yes
Dari prs No No No No No No No No
Divehi dv No No No No No No No No
Dutch - Belgium nl-BE Yes No No Yes Yes No No No
Dutch - Netherlands nl-NL Yes Yes Yes Yes Yes Yes Yes Yes
English - Australia en-AU Yes Yes Yes Yes Yes No No No
English - Canada en-CA No No No Yes Yes No No No
English - Ghana en-GH No No No Yes Yes No No No
English - Hong Kong SAR en-HK No No No Yes Yes No No No
English - India en-IN No No No Yes Yes No No No
English - Ireland en-IE No No No Yes Yes No No No
English - Kenya en-KE No No No Yes Yes No No No
English - Nigeria en-NG No No No Yes Yes No No No
English - New Zealand en-NZ Yes No No Yes Yes No No No
English - Philippines en-PH No No No Yes Yes No No No
English - Singapore en-SG No No No Yes Yes No No No
English - South Africa en-SA No No No Yes Yes No No No
English - Tanzania en-TZ No No No Yes Yes No No No
English - United Kingdom en-GB Yes Yes Yes Yes Yes No No No
English - United States en-US Yes Yes Yes Yes Yes Yes Yes Yes
Estonian - Estonia et-EE Yes No No Yes Yes Yes No Yes
Fijian fj No No No No No No No No
Filipino fil-PH No No No No Yes No No No
Finnish fi-FI Yes Yes Yes Yes Yes Yes No Yes
French - Canada fr-CA Yes Yes Yes Yes Yes No No No
French - France fr-FR Yes Yes Yes Yes Yes Yes Yes Yes
French - Switzerland fr-CH No No No Yes Yes No No No
Galician gl-ES No No No No No No No Yes
Georgian ka No No No No No No No No
German - Austria de-AT No No No Yes Yes No No No
German - Germany de-DE Yes Yes Yes Yes Yes Yes Yes Yes
German - Switzerland de-CH No No No Yes Yes No No No
Greek - Greece el-GR Yes Yes Yes Yes Yes Yes No Yes
Gujarati - India gu-IN No No No Yes Yes No No No
Haitian Creole ht No No No No No No No No
Hebrew - Israel he-IL Yes No No Yes Yes Yes No Yes
Hindi - India hi-IN Yes Yes Yes Yes Yes Yes No Yes
Hmong Daw mww No No No No No No No No
Hungarian - Hungary hu-HU Yes No No Yes Yes Yes No Yes
Icelandic - Iceland is-IS No No No No No No No No
Indonesian - Indonesia id-ID Yes Yes Yes Yes Yes Yes No Yes
Inuinnaqtun ikt No No No No No No No No
Inuktitut iu No No No No No No No No
Inuktitut - Latin iu-Latn No No No No No No No No
Irish - Ireland ga-IE No No No Yes Yes No No No
Italian - Italy it -IT Yes Yes Yes Yes Yes Yes Yes Yes
Japanese - Japan ja-JP Yes Yes Yes Yes Yes Yes Yes Yes
Javanese - Indonesia jv-ID No No No No No No No No
Kannada - India kn-IN No No No Yes Yes No No No
Kazakh - Kazakhstan kk-KZ No No No No No No No Yes
Khmer - Cambodia km-KH No No No No No No No No
Klingon tlh- No No No No No No No No
Klingon (plqaD) tlh-Piqd No No No No No No No No
Korean - Korea ko-KR Yes Yes Yes Yes Yes Yes Yes Yes
Kurdish (Central) ku No No No No No No No No
Kurdish (Northern) kmr No No No No No No No No
Kyrgyz ky No No No No No No No No
Lao - Laos lo-LA No No No No No No No No
Latvian - Latvia lv-LV Yes No No Yes Yes Yes No Yes
Lithuanian - Lithuania lt-LT Yes No No Yes Yes Yes No Yes
Macedonian - Republic of North Macedonia mk-MK No No No No No No No No
Malagasy mg No No No No No No No No
Malay - Malaysia ms-MY Yes No No Yes Yes Yes No Yes
Malayalam - India ml-IN No No No No No No No No
Maltese - Malta mt-MT No No No Yes Yes No No No
Maori mi No No No No No No No No
Marathi - India mr-IN No No No Yes Yes No No No
Mongolian - Cyrillic mn-Cyrl No No No No No No No No
Mongolian - Traditional mn-Mong No No No No No No No No
Nepali ne No No No No No No No No
Norwegian Bokmal - Norway nb-NO Yes Yes Yes Yes Yes Yes No Yes
Odia or No No No No No No No No
Pashto - Afghanistan ps-AF No No No No No No No No
Persian - Iran fa-IR No No No No No No No No
Polish - Poland pl-PL Yes Yes Yes Yes Yes Yes No Yes
Portuguese - Brazil pt-BR Yes Yes Yes Yes Yes Yes No Yes
Portuguese - Portugal pt-PT Yes No No Yes Yes No No No
Punjabi pa No No No No No No No No
Queretaro Otomi otq No No No No No No No No
Romanian - Romania ro-RO Yes No No Yes Yes Yes No Yes
Russian - Russia ru-RU Yes Yes Yes Yes Yes Yes No Yes
Samoan sm No No No No No No No No
Serbian (Cyrillic) - Serbia sr-Cyrl-CS or sr-RS No No No No No Yes No Yes
Serbian (Latin) - Serbia sr-Latn-CS No No No No No Yes No Yes
Sinhala - Sri Lanka si-LK No No No No No No No No
Slovak - Slovakia sk-SK Yes No No Yes Yes Yes No Yes
Slovenian - Slovenia sl-SL Yes No No Yes Yes Yes No Yes
Somali - Somalia so-SO No No No No No No No No
Spanish - Argentina es-AR No No No Yes Yes No No No
Spanish - Bolivia es-BO No No No Yes Yes No No No
Spanish - Chile es-CL No No No Yes Yes No No No
Spanish - Colombia es-CO No No No Yes Yes No No No
Spanish - Costa Rica es-CR No No No Yes Yes No No No
Spanish - Cuba es-CU No No No Yes Yes No No No
Spanish - Dominican Republic es-DO No No No Yes Yes No No No
Spanish - Ecuador es-EC No No No Yes Yes No No No
Spanish - El Salvador es-SV No No No Yes Yes No No No
Spanish Equatorial Guinea es-GQ No No No Yes Yes No No No
Spanish - Guatemala es-GT No No No Yes Yes No No No
Spanish - Honduras es-HN No No No Yes Yes No No No
Spanish - Mexico es-Mx Yes No No Yes Yes No No No
Spanish - Nicaragua es-NI No No No Yes Yes No No No
Spanish - Panama es-PA No No No Yes Yes No No No
Spanish - Paraguay es-PY No No No Yes Yes No No No
Spanish - Peru es-PE No No No Yes Yes No No No
Spanish - Puerto Rico es-PR No No No Yes Yes No No No
Spanish - Spain es-ES Yes Yes Yes Yes Yes Yes Yes Yes
Spanish - Venezuela es-VE No No No Yes Yes No No No
Spanish - Uruguay es-UY No No No Yes Yes No No No
Spanish - US es-US Yes Yes Yes Yes Yes No No No
Sudanese - Indonesia su-ID No No No No No No No No
Swahili - Kenya sw-KE No No No Yes Yes No No No
Swahili - Tanzania sw-TZ No No No No No No No No
Swedish - Sweden sv-SE Yes Yes Yes Yes Yes Yes No Yes
Tahitian ty No No No No No No No No
Tamil - India ta-IN No No No Yes Yes No No No
Tatar tt No No No No No No No No
Telugu - India te-IN No No No Yes Yes No No No
Thai - Thailand th-TH Yes Yes Yes Yes Yes Yes No Yes
Tibetan bo No No No No No No No No
Tigrinya ti No No No No No No No No
Tongan to No No No No No No No No
Turkish - Türkiye tr-TR Yes Yes Yes Yes Yes Yes No Yes
Ukrainian - Ukraine uk-UA No No No No No Yes No Yes
Upper Sorbian hsb No No No No No No No No
Urdu - India ur-IN No No No No No No No No
Uyghur ug No No No No No No No No
Uzbek - Uzbekistan uz-UZ No No No No No No No No
Vietnamese - Vietnam vi-VN Yes No No Yes Yes Yes No Yes
Welsh - United Kingdom cy-GB No No No No No No No No
Yucatec Maya yua No No No No No No No No
Zulu - South Africa zu-ZA No No No No No No No No

Use the information in the following table to find out more about language support for voice-related features.

Feature List of supported languages
Transcription Language and speech support
Copilot Studio (IVR) Languages supported by Copilot Studio
Bring your own bot (IVR) Language and voice support for the Speech service
AI suggestions Language support for AI suggestions
Sentiment Analysis Multilingual sentiment
Other Omnichannel for Customer Service features Language availability in Omnichannel for Customer Service

Next steps

Provision voice channel

Overview of the voice channel
FAQ about the voice channel in Omnichannel for Customer Service