Set up customers and customer bank accounts for ISO20022 direct debits

This article explains how to set up a customer bank account and a customer direct debit mandate which are required to generate customer payment files like the ISO20022 direct debit. Depending on the customer payment formats that are set up, additional information, not covered in this article, might be required for a customer or a customer bank account.

Set up a customer bank account

1. Go to Accounts receivable > Customers > All customers.
2. Use the Quick Filter to find records. For example, filter on the Account field.
3. In the list of results, select a row, and then select the link in the row.
4. On the Action Pane, select Customer.
5. Select Bank accounts > New.
6. In the Bank account field, enter a value.
7. In the Name field, enter a value.
8. In the Bank groups field, enter or select a value.
9. In the IBAN field, enter a value.
10. In the SWIFT code field, type a value. For many payment formats, SWIFT\BIC isn't mandatory. However we recommend that it be registered for a bank account.
11. Select Save and then close the page.
12. Select Edit.
13. In the Payment defaults section, in the Bank account field, enter or select a value.

Add a direct debit mandate

1. In the Direct debit mandates section, select Add.
2. In the Creditor bank account field, enter or select a value.
3. In the Signature date field, enter a date.
4. Select Yes to confirm the date update.
5. In the Signature location field, enter or select a value.
6. In the Expected number of payments field, enter a number.
7. Select OK and then select Save.