Access online data with your offline-first application
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Sep 13, 2024 |
- | Apr 2025 |
Business value
Frontline workers face variable network conditions while working on remote job sites. They need a reliable offline-enabled application that can work seamlessly with or without network connectivity. By using the offline-enabled Field Service mobile application, data the technicians can access is limited by the mobile offline profile configured for their environment.
However, the unpredictable nature of frontline workers' day-to-day activities often requires broader data access than what is defined in their mobile offline profile. With this feature, frontline workers can access online data when the network is available, giving them full access to the data stored in Dataverse.
Feature details
When frontline workers have network access with their mobile device, they can choose to switch the application to online mode, giving them access to Dataverse data in the cloud.
- Users can switch between online and offline-first mode.
- Devices automatically switch back to offline-first mode when the network connectivity is lost.
- A sync icon indicates the application mode for users at a glance.