Generate custom responses and summaries in Outlook with AI
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 17, 2024 |
Business value
Increase productivity with AI-generated summaries and responses in Outlook. Copilot can help draft email responses to customers to help ensure smooth communication flows.
Feature details
In busy times, crafting effective emails for customer communication can be a challenge, which can lead to reduced customer engagement and inefficiency. Copilot-assisted email responses can greatly assist dispatchers and service managers by overcoming these obstacles. Copilot can help create personalized, high-quality emails that cater to specific customer needs. It supports users in composing emails that are clear, concise, and engaging for their customers.
We’re excited to introduce two new email response prompts powered by Copilot: Schedule confirmation and Schedule proposal. Looking ahead, we aim to broaden these prompts to encompass additional options, such as requests for clarification, work order summaries or updates, and work order reports. Stay tuned for more ways on how Copilot can enhance your email communications.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
- Korea