New and intuitive user experience for Field Service mobile
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Aug 9, 2023 |
- |
Aug 30, 2024 |
Business value
A high first-time fix rate for service technicians is a key metric for service-based organizations, both for efficiency and customer satisfaction purposes. A mobile app providing key job-related information to the service technicians is a must in digitizing the frontline worker flow and completing the digital feedback loop. Having a delightful, intuitive, and modern user experience is critical to get user buy-in, reduce time to adoption, and create happy users.
With this modern app, users get their most critical job information, such as bookings, customer details, service tasks, products, and notes, in a brand-new mobile-centric experience. They can quickly enter data and perform key operations such as changing booking status through swipe gestures, reducing the number of clicks and time spent in the app and letting the technician focus on the job at hand.
Feature details
With the new native mobile user experience, users get:
- Modern look and feel in the home page, views, and other aspects of work order management.
- Refreshed user experience, bottom navigation bar, left navigation, and settings area.
- Large touch targets for ease of use and accessibility.
- Simplified booking list experience, with the ability to change status with swipe gestures and quickly get directions.
- Embedded guides for step-by-step instructions with embedded pictures and branching flows.
- Still have access to the unified interface extensions or customizations made by you in the app through a simple transition experience.
See also
New mobile user experience (docs)