Public Preview: Categories and operations
Important
This topic is pre-release documentation and is subject to change.
The categories under which the operations you perform are classified. The following are the list of categories and operations:
Categories
- CRM Entity Navigate
- Browser Navigation
- Invoke CTI - CRM Entity Navigation
- Invoke CTI - Browser Navigation
- Miscellaneous Actions
- New Session
- Session Close
- Application Close
- Call Script Actions
- Unified Service Desk Start Boot
- Session Switch
- Boot Change Credentials Wait
- Boot Server Connection
- Boot Load Configurations
- Boot Load Desktop
- Boot Global Manager DesktopReady Event Timer
- Boot Login Form Connect
- Boot Login Form User Wait Time
- Load Web Client KM Control
- Load Unified Interface KM Control
Operations
- Unified Interface KM Hosted Control
- Web Client KM Hosted Control
- Login and Server Connection Time
- Boot Login Form Connection
- Global Manager
- Load Desktop
- Load Configuration
- Boot Server Connection
- Change Credentials Wait Time
- Switch Session
- Unified Service Desk Boot {BootType}
- Unified Service Desk Launch Boot
- Execute Answer {AnswerName}
- Execute Task {TaskName}
- Close Application {ApplicationName }
- Close Session
- New Session
- Create New Session
- Load Application {ApplicationName}
- Load Entity {CRMEntityName}
- Miscellaneous Actions
- Find {ApplicationName}
- Load Entity {CRMEntityName}
- Load CRM Page {ActionData.LogicalName}
- Load CRM Page {ActionData.LogicalName}
- Load CTI {ApplicationName}
- Load CTI {ApplicationName}
- Load CRM Application {ApplicationName}
- Load Browser Application {ApplicationName}
See also
Overview of Unified Service Desk Performance Analyzer
Download Unified Service Desk Performance Analyzer
Generate (collect) performance data log