Average call duration report (smmPhoneAverage)
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
Use this report to view the average telephone call length per day for inbound and outbound calls for a worker.
How to filter the data on this report
When you generate this report, the following default parameters are displayed. You can use these parameters to filter the data that will be displayed on the report. For more information, see Filter the data on a report.
Field |
Description |
|---|---|
Date |
The date for which you want to view telephone calls on the report. |
How to work with reports
The following topics explain how to print a report and how to filter and sort the data on a report.
Details of this report
The following table explains where to find the report in the Application Object Tree (AOT) and how to navigate to the report in the Microsoft Dynamics AX client.
Detail |
Description |
|---|---|
Name of report in the AOT |
smmPhoneAverage |
Location of report in the AOT |
SSRS Reports\Reports\smmPhoneAverage |
Menu item of the report |
smmPhoneAverage |
Navigation to the report |
Click Sales and marketing > Reports > Telephony > Average call duration. |
Where the data in this report comes from
The data on this report comes from the following sources:
DirPartyTable
HCMWorker
smmPhoneLog
If you are a developer, you can learn more about where the data on a report comes from by using the following procedure.
Open the AOT.
Locate the report in the SSRS Reports\Reports node.
Right-click the report and click Add-Ins > Cross-reference > Using (instant view).