Cancel a return order
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
You can cancel a return order, instead of deleting it, when you want to save a record of the planned return.
Note
Only return orders that have a Created status can be canceled. Return orders with an Open or Closed status cannot be canceled.
Click Sales and marketing > Common > Return orders > All return orders.
–or–
Click Sales and marketing > Common > Return orders > Created return orders.
Select the return order to cancel.
Click Cancel order.