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Cancel service orders

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can cancel a service order or service order line from the service order itself, or you can cancel multiple service orders by running a periodic job.

Note

Service orders cannot be canceled if the stage of the service order does not allow cancelation, if the service order has item requirements, or if the service order has already been posted.

Cancel a service order in the Service orders form

  1. Click Service management > Common > Service orders > Service orders. Select the service order, and on the Action Pane, click Cancel order.

Cancel a service order line

  1. Click Service management > Common > Service orders > Service orders. Double-click the service order that contains the line you want to cancel.

  2. Select the service order line that you want to cancel, and then click Cancel order line to change the status of the line to Canceled.

Tip

To reverse the cancellation of a service order line and change the status back to Created, click Revoke cancel.

Cancel multiple service orders

  1. Click Service management > Periodic > Service orders > Cancel service orders.

  2. Click the Select button.

  3. In the Inquiry form, in the Criteria column, select the service orders that you want to cancel.

  4. Click OK to close the Inquiry form.

  5. Select the Show Infolog check box to generate an Infolog that lists the canceled service orders.

  6. Select the Revoke cancel check box if you want to reverse the Canceled status of a service order.

  7. Click OK.

The selected service orders are either canceled or their progress status of Canceled has been reversed to In process.

Note

If you select the Revoke cancel check box, service orders with a progress status of Canceled are reversed and service orders with a progress status of In process are not canceled.