Specify how to dispose of returned items
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
When you handle a return order, you must specify a reason return code to identify why the product is being returned. You must also specify a disposition code and a disposition action to determine what should be done with the returned product itself.
A disposition code can be applied when you create the return order, register item arrival or packing-slip update an item arrival, and end a quarantine order.
You can define any disposition codes that you need in order to support the business processes. The following table provides a set of typically used codes to assign return-item disposition.
Disposition type |
Common code |
Description |
|---|---|---|
Disposal |
SC |
Scrap/Destroy |
Disposal |
DC |
Donate to Charity |
Disposal |
TD |
Third-Party Disposal |
Disposal |
SL |
Salvage |
Disposal |
TS |
Third-Party Sale (Secondary Markets) |
Repair/Modify |
RW |
Rework |
Repair/Modify |
RF |
Remanufacture/Refurbish |
Repair/Modify |
MD |
Modify |
Repair/Modify |
RP |
Repair |
Repair/Modify |
RV |
Return to Vendor |
Other |
AI |
Use as is |
Other |
RS |
Resale |
Other |
EX |
Exchange |
Other |
MS |
Miscellaneous |
For each disposition code that you define, you must select a disposition action. The disposition action determines the physical and financial implications of the disposition codes. For example, the disposition action determines the physical handling of the returned item, the financial effect of the returned item, and if a replacement item must be sent to the customer. You can define an unlimited number of disposition codes according to your business needs, but there are only six predefined disposition actions that you can select from. The following table provides the disposition actions and their definitions.
Disposition action |
Description |
|---|---|
Credit |
Return the item to inventory and credit the customer. |
Credit only |
Credit the customer without requiring or expecting the item to be returned. |
Scrap |
Scrap the item and credit the customer. |
Replace and credit |
Return the item to inventory, create a replacement order, and credit the customer. |
Replace and scrap |
Scrap the item, create a replacement order, and credit the customer. |
Return to customer |
Reject the returned item and return it to the customer. |
Select a disposition code for a quarantine order
Click Inventory management > Periodic > Quality management > Quarantine orders.
For an existing quarantine order, select an action from the Disposition code field on the Overview tab.
Note
For information about how to create a new quarantine order manually, see About quarantine orders and Quarantine order (form).