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Configure the group of users that can be contacted in Exchange Server

Applies to: Exchange Server 2013, Exchange Server 2016

You can specify the group of users that callers can contact when calling into a Unified Messaging (UM) auto attendant. By default, callers can contact users within the same dial plan that's associated with the UM auto attendant. However, you can change the grouping of users to allow callers to transfer calls or send voice messages to users who are located in the organization's address book or to a specific set of users.

For additional management tasks related to UM auto attendants, see Manage a UM auto attendant.

What do you need to know before you begin?

Tip

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server.

Use the EAC to configure the group of users that callers can contact

  1. In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change, and then click Edit Edit icon..

  2. On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant you want to configure, and then click Edit Edit icon..

  3. On the UM Auto Attendant page > Address book and operator access, under Options for searching the address book, choose from the following options:

    • In this dial plan only: Select this option to allow callers who connect to the UM auto attendant to locate and contact users who are in the dial plan associated with the UM auto attendant.

    • In the entire organization: Select this option to allow callers who connect to the UM auto attendant to locate and contact anyone listed in the organization's address book. This includes all users who are mailbox-enabled.

  4. Click Save.

Use the Shell to configure the group of users that callers can contact

This example sets the scope of the users that callers can contact to all users in the organization's address book on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -ContactScope GlobalAddressList