Enable a UM auto attendant in Exchange Server
Applies to: Exchange Server 2013, Exchange Server 2016
By default, when a Unified Messaging (UM) auto attendant is created, its status is set to disabled. After you create the UM auto attendant, you can change its status to enable it to answer incoming calls.
For additional management tasks related to UM auto attendants, see UM auto attendant procedures.
What do you need to know before you begin?
Estimated time to complete: Less than 1 minute.
You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging permissions topic.
Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.
Before you perform these procedures, confirm that a UM auto attendant has been created. For detailed steps, see Create a UM auto attendant.
For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts for the Exchange admin center in Exchange 2013.
Tip
Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server.
Use the EAC to enable a UM auto attendant
In the EAC, navigate to Unified Messaging > UM dial plans. In the list view, select the UM dial plan you want to change and click Edit
.On the UM Dial Plan page, under UM Auto Attendants, select the UM auto attendant you want to enable. On the toolbar, click the Up arrow
.On the Warning page, click Yes.
Use the Shell to enable a UM auto attendant
This example enables the UM auto attendant named MyUMAutoAttendant to answer incoming calls.
Enable-UMAutoAttendant -Identity MyUMAutoAttendant