Edit

Share via

Remotely lock your device from the Company Portal website

  • Article

Applies to

  • Android
  • iOS/iPadOS

Remotely lock the screen of a lost or stolen enrolled device. The remote lock action is available on the Intune Company Portal website and can be used on supported devices. After you lock a device, it will stay locked until someone finds it and enters the correct passcode.

Lock a device

  1. On any device, sign in to the Company Portal website with your work or school account.
  2. Go to Devices.
  3. Select the device you want to lock.
  4. Select Remote lock. If the lock option isn't visible at the top of your page, select the More (…) menu to check all overflow actions.
  5. A message appears to warn you that you are about to lock your device. Tap Remote lock to confirm.

Check remote lock status

While the Company Portal attempts to lock your device, you'll see a Remote lock pending status. When your device finally locks, the status changes to Remote lock successful. The status appears throughout the website in your notifications area and on device=specific pages.

Tip

If you see a notification that the remote lock failed, wait a few minutes, and then try to lock your device again. The status will change back to Remote lock pending. If the retry doesn't work, contact your support person for help.

Next steps

Have questions or need help? Contact your support person. For contact information, check the Company Portal website.