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"Your request couldn't be completed. Please try again" error when you try to search the audit log in Microsoft 365

  • Article
  • Applies to:
    Exchange Online

Original KB number: 3193501

Problem

When a user tries to search the audit log in the Office 365 Security & Compliance Center, the user receives the following error message:

Your request couldn't be completed. Please try again, and if the problem persists, contact your administrator.

Cause

The user isn't assigned to the View-Only Audit Logs role or the Audit Logs role in Exchange Online.

Solution

Create a custom role group in the Exchange admin center, add the View-Only Audit Logs or Audit Logs role, and then add the user as a member of the new role group:

  1. Open the Exchange admin center. For more information, see Exchange admin center in Exchange Online.
  2. Select Permission > admin role, and then select New ( ) to create a new role group.
  3. On the 'New role group' page:
    1. Specify a name for the role group.
    2. In the Role box, select Add ( ), add the View-Only Audit Log or Audit Log role, and then select OK.
    3. In the Member box, select Add ( ), add the user, and then select Save.

More information

For more information, see Search the audit log in the compliance portal.

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