Guide to licensing resources for Microsoft partners
Appropriate roles: Help agent
As a Microsoft partner, you might be involved in one or more licensing programs, channels, or agreements.
If you work in the Partner Center, programs include:
- Cloud Solution Provider (CSP) program
- Microsoft AI Cloud Partner Program program
Other licensing programs include:
- Enterprise Agreement (EA) licenses
- Volume Licensing (VL)
- OEM license program
- Software Assurance training or vouchers program
- Open Licensing
Each program has agreements and terms associated with it. Similarly, products you use might have extra, product-specific license agreements associated with their use.
If you have questions about how these programs work, these resources can help.
Note
If you need help with more detailed licensing questions or with a customer quote, start with your licensing program's assigned indirect provider (for the CSP program) or your program distributor. They're often your best, initial points of contact for questions about prerequisites, licenses, SKU purchases, or creating customer quotes. If you don't have a partner serving this role for you, see Find a partner to locate one.
You can also reach out to your Microsoft contacts to make use of an internal team of licensing experts. If you don't have Microsoft contacts, go to Partner Support and type licensing in the Support page's Issues field.
General resources about licensing and license training
You can learn more about licensing programs from the following resources.
Note
You might need to be enrolled in certain programs before you can access all of the resources shown here.
- Learn more about enrolling in the Microsoft AI Cloud Partner Program or the CSP program.
| To do this: | Read this: |
|---|---|
| Compare different partner license agreements for Microsoft cloud services and on-premises software (detailed view) | Microsoft licensing agreements |
| Read more about Volume Licensing (VL) and licensing for specific solutions | Microsoft licensing - products and solutions |
| Learn about Volume Licensing training and resources that can help with VL pricing, quotes, agreements, product activation, and other tools | Microsoft AI Cloud Partner Program training and resources |
| Explore the Get Licensing Ready licensing training modules | Get Licensing Ready |
Program-specific and product-specific licensing terms and agreements
To access some of the following resources, you might need to be enrolled in the Microsoft AI Cloud Partner Program.
| To do this: | Read this: |
|---|---|
| Review or download the current version of Microsoft Product Terms for products or services in the Microsoft Volume Licensing program. | Search licensing product terms Search licensing resources |
| Learn more about the Software Assurance program and associated license along with how payment and vouchers work. | Software assurance |
| Find OEM partner materials like pre-installation kits or training. | Microsoft Device Partner Center |
| Answer usage questions for OEM customers or retail customers (also known as Full Packaged Product or FPP customers). This information is for customers whose software was licensed to them by Microsoft or a computer manufacturer. (These terms don't apply to customers in the Volume Licensing program.) | Retail (FPP) Use Terms |
Resources associated with license fulfillment or financing options
If you have questions about licensing fulfillment, payment, or financing, your first point of contact is your indirect provider (for the CSP program) or your program distributor. You might also find the following resources helpful.
| Fulfillment question: | See: |
|---|---|
| Installation media in the Volume Licensing program | Licensing fulfillment page |
| Online services for the following enrollment programs: Enterprise Agreement (EA), Server and Cloud Enrollment (SCE), and Open Value Subscription (OVS) | Microsoft Volume Licensing Service Center |
| Online services associated with the Microsoft Products and Services Agreement (MPSA) | Microsoft Business Center training and resources or the MPSA FAQ |
| Online services associated with the Cloud Solution Provider (CSP) program | How CSP program partners can sell subscriptions to customers |
| Microsoft payment and financing options questions | Microsoft Financing program FAQ (The PDF file is saved automatically to your default download folder) |
More resources to help with price lists, customer deals, license activation, or credits
Your indirect provider (for the CSP program) or your program distributor should be able to answer many of your questions about licensing or customer deals.
The following resources might also be of help to you.
Help from Microsoft Support
Support experts are available to help you with partner program issues, presales assistance, issues with Microsoft products, billing questions, and more.
Go to Microsoft Partner support to view your support options or to start a support ticket.