Use Copilot to analyze work queue data
Important
This content is archived and is not being updated. For the latest documentation, go to Microsoft Power Automate documentation. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
May 21, 2024 |
- | Dec 2024 |
Business value
The automation center is available in the Power Automate portal and offers a comprehensive automation monitoring experience infused with the power of AI. With Copilot's ability to answer questions about work queue statuses and handling times, you can enhance processing throughput and resiliency as well as understand and prevent SLA breaches.
Feature details
Copilot in automation center provides a multi-skill experience enabling users to ask questions about cloud flow and desktop flow activity, work queues, and even features of Power Automate.
Copilot can answer work queue related questions like:
- Show me the number of items that are on hold.
- Show me the number of items that are at risk of breaching SLA.
- What's the average handling time per processor (machine) and queue?
See also
Automation center (preview) (docs)