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ICtiCallStateManager.CallItemEvent Event

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Raised when a call item event is raised.

Namespace:   Microsoft.Uii.Desktop.Cti.Core
Assembly:  Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)

Syntax

event EventHandler<CtiCoreEventArgs> CallItemEvent

Event CallItemEvent As EventHandler(Of CtiCoreEventArgs)

Remarks

A Call Item Event could be an inbound chat event, email event, video event , etc. This will pass the vendor specific data to the upstream system to allow the call state manager to make a decision.

See Also

ICtiCallStateManager Interface
Microsoft.Uii.Desktop.Cti.Core Namespace

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