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View or Configure the Properties of a UM Server

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Applies to: Exchange Server 2010

After you install the Unified Messaging (UM) server role, you first need to add the Unified Messaging server to a UM dial plan to allow it to process incoming calls. You can also configure several options including the number of concurrent calls that the Unified Messaging server can answer.

Looking for other management tasks related to Unified Messaging servers? Check out Managing Unified Messaging Servers.

What Do You Want to Do?

  • Use the EMC to view or configure Unified Messaging server properties
  • Use the Shell to configure Unified Messaging server properties
  • Use the Shell to view Unified Messaging server properties

Use the EMC to view or configure Unified Messaging server properties

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM servers" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Server Configuration > Unified Messaging.
  2. In the work pane, select the Unified Messaging server that you want to configure.
  3. In the action pane, click Properties.
  4. On the General tab, you can view general information about the server:
    • Version This field displays the version of Exchange installed on the server.
    • Edition This field displays the Exchange Server edition. The edition is either Standard Edition or Enterprise Edition.
    • Role(s) This field displays the Exchange server roles installed on the server.
    • Product ID This field displays the product ID for the Exchange server. If you haven't yet entered the product key for the server, the product ID displayed is Unlicensed. To license an unlicensed version of Exchange, see Enter Product Key.
    • Modified This field displays the last date and time that a configuration change was made on this server.
  5. On the System Settings tab, view the domain controller servers and global catalog servers. You can also enable an error reporting feature:

    • Domain controller servers being used by Exchange This read-only box displays a list of domain controller servers used by the Exchange server.

      Note

      This box isn't available on Edge Transport servers.

    • Global catalog servers being used by Exchange This read-only box displays a list of global catalog servers used by the Exchange server.

      Note

      This box isn't available on Edge Transport servers.

    • Automatically send fatal service error report to Microsoft Select this check box if you want to enable the error reporting feature and automatically send an error report to Microsoft in the event of a fatal error.
      If you enable the error reporting feature, information about fatal service errors is sent to Microsoft over encrypted channels. The information is used to improve Microsoft products.
      When this feature is enabled and the issue reported has a known solution, the server receives feedback from Microsoft. This feedback contains a link to information that may help resolve the problem.

  6. On the Customer Feedback Options tab, you can enroll the selected server into the Customer Experience Improvement Program. For more information, see Opt-in or Opt-out of the Customer Experience Improvement Program.
  7. Use the UM Settings tab to view and configure settings for the Unified Messaging (UM) server. This tab is available only on servers that have the Unified Messaging server role installed.
    • Associated Dial Plans Use this box to view the UM dial plans associated with the Unified Messaging server. When you install the Unified Messaging server role on a computer running Exchange Server 2010, the server is left in an enabled state. However, for the UM server to answer and process incoming calls, you must also associate a UM dial plan with the UM server. Click Add to select a UM dial plan.
      An Exchange 2010 UM server can be associated with multiple UM dial plans that have different Voice over IP (VoIP) security settings at the same time. After you associate the UM server with a UM dial plan, the UM server will process incoming calls for users who are associated with the UM dial plan.
    • Prompt languages Use this text box to view the languages supported by the UM server. The languages listed in this box are the languages or language packs installed on the UM server.
      By default, when you install the Unified Messaging server role, the U.S. English (en-US) language is installed even if you chose to install other languages when you installed Exchange 2010, and it can't be removed. However, after you've downloaded the appropriate UM language packs, you can add language packs for UM by using the Setup.com /AddUMLanguagePack or run the<UMLanguagePack>.exe installation program after you've downloaded the UM language pack from Exchange Server 2010 UM Language Packs. For details about how to add UM languages, see Managing Unified Messaging Servers.
    • Startup mode   Use this list to specify whether the Microsoft Exchange Unified Messaging service on a Unified Messaging server will start in TCP, TLS, or Dual mode. If the UM server is being added to UM dial plans that have different security settings, you should select Dual mode. In Dual mode, the UM server can listen on ports 5060 and 5061 simultaneously. If you change the startup mode, you must restart the Microsoft Exchange Unified Messaging service for the change to take effect.
    • Maximum concurrent calls Use this box to specify the number of concurrent incoming voice call connections that the UM server will accept. When you increase the number of concurrent connections on a UM server, more system resources are required than if you decrease the number of concurrent voice call connections. Decreasing this setting is especially important on low-end, slower UM servers.
      The range for this setting is from 0 through 200. The default setting is 100. There are performance counters that you can use to monitor the current number of voice calls connected to a UM server.

Use the Shell to configure Unified Messaging server properties

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM servers" entry in the Unified Messaging Permissions topic.

This example prevents a Unified Messaging server named MyUMServer from accepting new calls.

Set-UMServer -Identity MyUMServer -Status NoNewCalls

This example removes a Unified Messaging server named MyUMServer from all UM dial plans.

Set-UMServer -Identity MyUMServer -DialPlans $null

This example adds the Unified Messaging server named MyUMServer to a UM dial plan named MyUMDialPlanName and also sets the maximum number of incoming voice calls.

Set-UMServer -Identity MyUMServer -DialPlans MyUMDialPlanName -MaxCalls 50

This example changes the grammar generation schedule to 02:30 to 03:00 (2:30 A.M. to 3:00 A.M.) every day on a Unified Messaging server named MyUMServer.

Set-UMServer -Identity MyUMServer -GrammarGenerationSchedule 1.02:30-1.03:00, 2.02:30-2.03:00, 3.02:30-3.03:00, 4.02:30-4.03:00, 5.02:30-5.03:00, 6.02:30-6.03:00

For more information about syntax and parameters, see Set-UMServer.

Use the Shell to view Unified Messaging server properties

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM servers" entry in the Unified Messaging Permissions topic.

This example displays a list of all the Unified Messaging servers in the Active Directory forest.

Get-UMServer

This example displays a formatted list of properties for the Unified Messaging server named MyUMServer.

Get-UMServer -Identity MyUMServer | Format-List

For more information about syntax and parameters, see Get-UMServer.

Other Tasks

After configuring a Unified Messaging server, you may also want to:

For More Information

Understanding Unified Messaging Servers